Your machine’s ID number, also known as the equipment number, 你机器上雷·摩根贴纸上的位置, right above our telephone number. You can also find this number listed on a previous invoice as “equipment” underneath the item description column for your order.
Your customer number is a number our computer system has assigned to you for database purposes. This number can be found above your company name on invoices and packing labels. If you do not have an invoice on hand and need this number to register for our website, 请致电866-754-7677,全国网赌正规平台将竭诚为您服务.
全国网赌正规平台很乐意帮你搬运机器. Please call customer service at 866-754-7677 and we will connect you with your sales representative who can coordinate moving your machine.
Please contact customer service at 866-754-7677 and we will forward your call to the appropriate person. Should you need a copy of an invoice, customer service can email, mail, or fax one to you.
  1. Please have your equipment ID!
  2. Fastest via the web – Click Here >
  3. Send an email to 请注明您的姓名、公司名称、设备ID和问题.
  4. Call toll free 866-754-7677.
RMC技术人员会在一小时内通知全国网赌正规平台预计到达时间, 应该会在你打电话后4小时内到达.
  1. Please have your equipment ID!
  2. Fastest via the web – Click Here >
  3. Send email to Please include your name, company name, equipment ID and what you would like to order.
  4. Call toll free 866-754-7677. 你知道你的机器可以自动订货吗? Ask us how!
Ray Morgan supply orders are shipped via either UPS Ground or Ontrac. Your order 会在下订单后的工作日发货吗 and arrive to your location in 1 -3 business days. Upgraded UPS Overnight shipment is also available at customer’s expense if requested.
90%的供应订单都有库存在全国网赌正规平台的仓库里, 会在下订单后的工作日发货吗, 并在1-3个工作日内到达您的位置. Please allow 7- 10 business days for non-stock items to be delivered.
Please call 866-754-7677 and a customer service representative will be happy to look into your order status. To better assist you, please have your confirmation number or equipment ID ready.
IWR alerts RMC via email when your toner reaches approximately 10-15% remaining. The alert tells RMC which toner is low and who placed the last supply order. We will ship the required supplies via UPS Ground on the next business day.
The website provides a confirmation number at the bottom of the page. The number is small and easily missed. We are working to improve visibility! The order will appear in your online order history once processed by a RMC customer service representative. 如有任何疑问,请致电866-754-7677! We can verify receipt of the order and provide the confirmation number.
Your account may be flagged to require a PO number on all chargeable service and supply orders (based upon your company’s requirements or the contract you have with RMC). Because of this flag, it will require something to be entered in the PO field of every order. This does not mean your order will be chargeable; only that we have been notified by your purchasing department that we must have a PO for chargeable orders. To bypass this requirement, you may enter your first name in the PO field and we will contact you if we do in fact need a PO number.
你的发票上唯一的日期是发票打印的日期. For information regarding your order, please contact service and supplies at 866-754-7677.
An RMA request can be placed for item(s) being returned by calling 866-754-7677 or emailing 如果由于我方的错误而退货, or is a defective item, 全国网赌正规平台将通过电子邮件向您发送退货UPS运输标签. Once we receive the RMA item(s) back, 信用证将在你方账户上的原始发票上开立. RMA信用发票将邮寄给您. Once you receive the credited invoice, 你可以告知全国网赌正规平台你想在哪里申请信用证.
查找此信息因机器类型和型号而异. 您的用户手册和操作手册应包含此信息. If you do not have the manual, this information can usually be found by searching for your machine’s make and model online. If you are still unsure, please call 866-754-7677 and we can connect you to your technician for additional assistance.
Since February 1, 2012 RMC headquarters has been off the electrical grid! Click here ,了解RMC循环再造及可持续发展的措施! Or, for additional information
Your contract requires accurate meter readings to issue an accurate invoice.

YES! We offer FREE software which can collect the meter readings automatically from your network connected printers/copiers. If you would like more information on this service please contact Nicolette Barbitta by e-mail at or phone (530) 230-4809.

  1. Click here and login to your account.
  2. Send email to Please include the meter reading along with your machine’s ID number and your contact information.
  3. 请致电866-754-7677并要求与全国网赌正规平台的仪表部门通话. 请出示抄表和设备证件!
Please contact us at 866-754-7677 and ask to speak to our meters department.

您的电表读数没有成功上传到全国网赌正规平台的系统. Make sure your browser is at least:

IE9或更新版本,FIREFOX 17或更新版本,CHROME 23或更新版本.

Also verify that you are hitting the “SUBMIT” button at the top of the page after entering in your meter. 如果您仍然有这个问题,请致电全国网赌正规平台的办公室.

如果你有一台没有很多拷贝的新机器, 该系统没有任何仪表平均值,以您的读数为基础. 验证您输入的仪表是否正确. 验证后,继续并输入金额并单击提交.
获取如何读取机器上仪表的指示, scroll to the bottom of your email notice. 根据型号有说明.
On the machine, look for a “Ray Morgan Company” white and red sticker. Make certain that the machine ID number on your email request matches the sticker ID # on your machine. If you have upgraded your machine for example and the email is asking for your OLD machine, please contact our office.
There is a “billing window” period during which you can enter your meter. If the “billing window” has passed, the system will not accept your meter. 请给办公室打电话解决这个问题.

  1. Canon YouTube Channel
    1. RMC How To Video – Canon Fax Forward
    2. RMC How To Video – Canon Mac Print Presets
    3. RMC如何视频-佳能Mac打印队列设置
    4. RMC如何视频-佳能扫描到电子邮件设置
    5. RMC如何视频-佳能Windows 10打印默认值
    6. RMC如何视频-佳能Windows 10打印队列设置
    7. RMC如何视频打印佳能用户数据列表
    8. RMC如何视频-佳能地址簿设置
    9. RMC如何视频-佳能Mac打印默认值
    10. RMC如何视频-佳能Mac打印机ID码设置
    11. RMC如何视频-佳能PC的IP地址设置
    12. RMC如何视频-佳能PC打印设置与用户id
    13. RMC如何视频-佳能地址簿导出/导入
    14. RMC How To Video – Canon Copy Defaults
    15. RMC How To Video – Canon Scan Defaults
  2. Ricoh Video Site
    1. RMC如何视频-理光打印网络报告
    2. RMC如何视频-理光扫描到电子邮件设置
    3. RMC如何视频-理光Mac打印队列设置
    4. RMC如何视频-理光Mac打印设置与用户id
    5. RMC如何视频-理光PC打印设置与用户id
    6. RMC如何视频-理光Mac打印默认值
    7. RMC How To Videos – Ricoh Address Book Setup
    8. RMC如何视频-理光IP地址设置
    9. RMC How To Videos – Ricoh Scan Defaults
    10. RMC How To Videos – Ricoh Copy Defaults
    11. RMC How To Videos – Ricoh Fax Forward
    12. RMC How To Videos – Ricoh Mac Print Presets
    13. RMC如何视频-理光Windows 10打印队列设置
    14. RMC如何视频-理光地址簿导出/导入
    15. RMC如何视频-理光Windows 10打印默认值
  3. Samsung Videos
    1. RMC如何视频-三星打印网络报告
    2. RMC如何视频-三星地址簿设置
    3. RMC如何视频-三星扫描电子邮件设置
    4. RMC如何视频-三星Mac打印机默认
    5. RMC如何视频-三星Mac打印队列设置
    6. RMC如何视频-三星Windows 10打印队列设置
    7. RMC如何视频-三星地址簿导出/导入
    8. RMC如何视频-三星Windows 10打印默认值
  4. HP YouTube Channel
  5. Kyocera YouTube Channel
  6. RMC Videos YouTube Channel
  1. Contact your company’s internal IT support
  2. Click here for a troubleshooting guide
  3. 然后与页面上的步骤1-3相同
  • Canon ImageRunner – none specified – try any department ID first – if unknown a service call needs to be placed to clear the password
  • 佳能IR高级-系统管理器ID: 7654321 PIN: 7654321
  • Ricoh -登录用户名:admin密码:*空白/密码
  • 三星A3 -用户名:admin密码:$amsung1
  • Samsung A4 – User Name: admin Password:1111 (console) / sec00000 (web interface)
  • 三星打印机-用户名:Admin密码:sec00000
  • Email: HelpDesk
  • Call: Customer Service 866.754.7677